Member Engagement Coordinator

Status: Full-time position
Reports to: Association Executive
Beginning pay range: $19-$21
POSITION SUMMARY:
The Member Engagement Coordinator is responsible for assuring superior customer service to all association members and successful operations of the front office. This position performs a wide variety of administrative support functions with minimum guidance, frequently in a confidential fashion.
ESSENTIAL FUNCTIONS:
• Answers inquiries for new member information, member changes, member benefits, application information, dues assessment, technology fees and Indiana license law requirements applicable for membership
• Processes new member applications and maintains member information in membership management system.
• Develops and improves affiliate packages to promote and maintain membership
• Point of contact for event planning and coordination
• Coordinate with the Communications & Marketing Director to verify collateral needed for events
• Act as liaison to Community Outreach, Programs, Social and RPAC Fundraising committees setting meeting dates, coordinating agenda with committee chair, taking minutes and follow up as needed
• Greets walk-in customers, identifies need, and if applicable, directs to appropriate personnel
• Answers phone, assists members with questions, aids in problem solving, and addresses concerns promptly and effectively
• All other duties as assigned by Association Executive
QUALIFICATIONS:
• 3 years related experience is preferred
• Excellent written and verbal communication skills
• Exceptional listening skills and patience
• Extensive knowledge of all Microsoft Office applications
• Ability to multi-task and successfully problem solve to naturally project a positive, energetic, and professional image
• Attention to detail and excellent organizational skills
• A good team player