Educate & Elevate

Topic:  "What Should You Look For in an IT Provider/Customer Service?"

Speaker: Bill Ooms - Business System Solutions

If you’ve been in business any length of time, it’s very possible you have a story or two you have told your friends or business acquaintances about an Information Technology (IT) mishap that has taken place in your company because of an error made by a less than competent technician. There are no shortages of horror stories about incompetent technology personnel who have caused more problems for the company they were supposed to be helping.  As a result, they will try to cover up their inadequacies by offering misleading or incorrect information accompanied by a poor work ethic, inadequate management skills, and pitiful customer service efforts.

 Therefore, some critical issues you must consider when hiring your IT provider are Maintenance and Proactive Monitoring of Your Network, Backups and Disaster Recovery, Technical Expertise and Support, and Customer Service.