Administer services for Community Living, Housing and Human Resources for all counties served. Orchestrate programs and implement policies/practices in compliance with the overall regulatory bodies. Supervise the hiring and training process of Community Living, and HR leadership staff as well as the staff for the various group homes. Review new hire schedule and initial trainings during orientation week and seek improved processes. Provide supervision and conduct performance reviews of department directors/coordinators. Assign referrals to appropriate staff; maintain referral list and track caseload listings. Maintain statistical information and submit monthly and quarterly reports related to outcomes. Oversee the planning and implementation of departmental staff meetings for Community Living Division. Oversee submission of billing documentation by Community Living Division to business office. Follow budgetary guidelines in coordinating department productivity for all areas. Collaborate with department staff and supervisors in maintaining and updating policy and procedure manuals and handbooks for persons served in Community Living services. Participate in development of marketing strategies and materials to promote Community Living Division. Coordinate promotional activities with other departments of Bona Vista when appropriate. Oversee process to secure performance/satisfaction feedback from employee/employer and customers. Oversee records and progress reporting systems in compliance with agency and position standards/regulations. Maintain quality programs to meet Board of Health Regulations. Responsible for divisional planning, budgetary accountability, resource management (staffing, materials, etc.), and ongoing communication with staff. Help facilitate the utmost level of excellence in the provision of services for all persons served in the Community Living Divisions and Human Resources. Serve as a liaison between persons served, families, staff, professionals, the community, and other community agencies. Assist supervisory staff and Human Resources with the discipline or termination of staff as warranted. Thoroughly investigate and document any reports of abuse or neglect in accordance with state and agency guidelines. Assist with the strategic development of the Community Living Division. Oversee Human Resources, review systems, stay abreast of changes in regulations and laws related to employment. Oversee Community Living Division with regard to compliance, planning, overseeing programs and agency communication. Insure that all personnel maintain the core values and uphold the mission of the organization upon their employment within the Community Living Division and the agency in total. Assure that all staff understands their role as an ambassador for the clients and agency. Facilitate positive communication with personnel within all State departments that oversee Community Living Services. Represent the agency at state and local meetings. Become knowledgeable with all State Board of Health Regulations that pertains to ICF/MR. Regularly monitor standards to assure that we are always in compliance with regulatory bodies. Be on-call to assist with issues related to persons served, their homes, staffing, or any other emergency issues that may arise. Promote additional services as needed for the Community Living Division. Must be capable of meeting the physical demands required by caring for the consumers. Physical requirements may include, but not be limited to; bending; reaching; stretching; lifting 25-50 pounds (depending on person served) without assistance; grasping; visual acuity; running; walking; squatting, guiding; transporting; assisting with physical transfer; and manual dexterity to handle medications; and handling physical aggression as defined in CPI training. Attend/request related training as authorized. Serve on interdisciplinary teams or special committees as appropriate. Comply with ethical standards of Bona Vista Programs, APSE, NRA, BDDS, and other governing/affiliated bodies. Promote and display positive attitude and display an overall commitment to the agency's mission, values, and vision. Ability to work flexible, non-standard hours, including occasional evenings and weekends. Adept at prioritizing multiple job functions, and coordinating routine responsibilities with spontaneous situations and occasional assignments.
Bachelor's degree in Business Administration, Psychology, Sociology, Social Work, SPEA or related field required. Master's degree in Business Administration, Psychology, Sociology, Social Work, SPEA or related field plus seven years of relevant work experience preferred. Previous experience in working with special needs populations or similar background desired. Supervisory experience mandatory. Must have demonstrated skills and ability in word processing and verbal presentation. Must be capable of providing personal transportation to meetings throughout county and state if required. Maintain a valid Indiana driver's license, insurance on personal vehicle (minimum of PLPD with Medical liability coverage), and maintain insurability as defined by the agency liability insurance carrier.